We’re excited to announce the release of our ektagon WooCommerce Intercom Integration v2.0.0, a major milestone that brings comprehensive modernization, improved reliability, and full compatibility with WooCommerce 10.x.
What’s New in v2?
🎯 Better User Experience
Test Connection Button No more guessing if your Intercom credentials are correct. The new “Test Connection” button lets you verify your API credentials instantly, without saving settings. Catch configuration errors before they become problems.
Automatic API Testing When you save your settings, the plugin automatically tests your Intercom connection. You’ll know immediately if there’s an issue, saving you time troubleshooting.
Improved Help & Documentation Documentation and troubleshooting guides are now just a click away, directly from the settings page. Get help when you need it, without leaving your WordPress admin.
⚡ Performance & Reliability
Faster Bulk Sync We’ve optimized background processing for large customer bases. Bulk syncing thousands of customers is now faster and more reliable.
Automatic Retry for API Failures Temporary network issues or API rate limits won’t stop your sync anymore. The plugin automatically retries failed requests, keeping your customer data in sync without manual intervention.
Better Guest Checkout Handling Improved conversion of guest checkouts to Intercom leads, ensuring no customer data is missed.
Enhanced Error Logging All plugin activity is now logged through WooCommerce’s built-in logging system. View logs at WooCommerce > Status > Logs for easier troubleshooting.
🐛 Critical Bug Fixes
This release fixes several critical issues that could impact some stores:
- Bulk Sync Endless Loop – Fixed an issue that could cause bulk syncs to hang or timeout on large sites
- Bulk Sync Rate Limiting – Corrected a calculation error that was causing incorrect delays
- Progress Counter Freezing – Fixed bulk sync progress displays that could freeze on some sites
- Guest Checkout Data – Fixed missing company information in guest checkout conversions
🎁 WooCommerce 10.x Compatibility
We’ve tested and verified full compatibility with WooCommerce 10.3.4:
- ✅ All hooks and features verified working
- ✅ HPOS (High-Performance Order Storage) compatibility confirmed
- ✅ Better guest customer handling
- ✅ All WooCommerce 10.x best practices implemented
Your store is ready for the latest WooCommerce features!
What This Means for Your Store
More Reliable Customer Tracking With automatic retry logic and improved error handling, your customer data syncs more reliably. Fewer missed events, more complete customer profiles in Intercom.
Faster Setup & Troubleshooting The new connection testing tools make setup faster and troubleshooting easier. Spend less time configuring and more time connecting with customers.
Better Performance Optimized background processing means bulk syncs complete faster, especially on stores with thousands of customers.
Future-Proof Full WooCommerce 10.x compatibility ensures your integration continues working as WooCommerce evolves.
Upgrade Requirements
Important: PHP 8.1 or higher is now required (previously PHP 7.3+).
Most modern hosting providers already offer PHP 8.1+. If you’re unsure, contact your hosting provider to upgrade.
Upgrade Steps:
- Verify your server is running PHP 8.1 or higher
- Backup your site (always recommended)
- Update the plugin as usual
- No settings changes required – everything is preserved
What Stays the Same
100% Backward Compatible
- All existing settings are preserved
- All hooks and filters work exactly as before
- All functionality remains the same
- No breaking changes
If your site works with v1.x, it will work with v2.0.0 – just better!
For Store Owners
This update focuses on making the plugin:
- More reliable – fewer sync failures
- Easier to use – better tools and documentation
- Faster – optimized performance
- More future-proof – WooCommerce 10.x ready
You can upgrade with confidence knowing all your existing configurations will continue working.
For Developers
All existing hooks and filters remain unchanged – no code updates required.
New optional features:
- Intercom API v2.x support available via filter (experimental)
- Enhanced error logging capabilities
- Improved code documentation
Technical improvements:
- Modern PHP 8.1+ codebase
- Comprehensive type safety
- Better error handling
- WordPress coding standards compliance
See the Developer Documentation for more details.
Thank You
Thank you to everyone who has used and supported WooCommerce Intercom Integration over the years. This major release represents months of modernization work to ensure the plugin continues to meet the needs of modern WooCommerce stores.
Get Started
- Check PHP Version: Ensure your server is running PHP 8.1+
- Backup Your Site: Always backup before updating plugins
- Update the Plugin: Update through WordPress admin or upload the new version
- Test Connection: Use the new “Test Connection” button to verify your settings
Support & Documentation
- Documentation: ektagon.com/docs/ewi-core/
- Troubleshooting: ektagon.com/docs/ewi-core/troubleshooting/
- Installation Guide: ektagon.com/docs/ewi-core/installation/
WooCommerce Intercom Integration v2.0.0 – Better reliability, better performance, ready for the future.