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Debugging / Troubleshooting

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  • First confirm that the Intercom Widget is showing on the front-end of your website.

  • If it isn’t, please make sure the Intercom App ID is correct, and if you’ve enabled Identify Verification / Whitelist domains, that they’re setup correctly.

  • If the widget is showing, but the events are not coming through to Intercom, please double check that you copied across the Personal Access Token correctly (including that pesky little ‘=’ sign at the end).

  • Try testing the set up again.

  • If you’ve done both of these, and you’re still not seeing any events in Intercom, please locate your debug log at


  • Contact ektagon support.


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