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Debugging / Troubleshooting

First confirm that the Intercom Widget is showing on the front-end of your website.

If it isn’t, please make sure the Intercom App ID is correct, and if you’ve enabled Identify Verification / Whitelist domains, that they’re setup correctly.

If the widget is showing, but the events are not coming through to Intercom, please double check that you copied across the Personal Access Token correctly (including that pesky little ‘=’ sign at the end).

Try testing the set up again.

If you’ve done both of these, and you’re still not seeing any events in Intercom, please locate your debug log at

Contact ektagon support.