Smart Tagging brings more context from WooCommerce Subscriptions into Intercom

The beta version of the WooCommerce Memberships to Intercom addon introduced an experimental ‘smart tagging‘ function. This function created the ability for membership-site operators to run even more intelligent auto and context-based messaging through Intercom. With v1.12 of the eWI Core (the powerful WooCommerce to Intercom syncing plugin), we’ve brought this Smart Tagging function to […]

New Addon for Syncing WooCommerce Memberships to Intercom

Run a premium online community powered by SkyVerge’s powerful WooCommerce Memberships plugin?Then we have some great news! With our new Addon, you’ll be able to see and use your customers’ Membership changes, tags and meta data in Intercom. Under the patronage of an extremely generous eWI Core customer, we’ve been working hard on an addon […]

Syncing WooCommerce Subscriptions to Intercom now even more powerful

We believe that subscription sites succeed or fail based on the quality of their customer support. And so, the WooCommerce Subscriptions module of our WooCommerce to Intercom plugin got some ❤️ this dev sprint. v1.10 is in internal testing now and should be released this week. ? Alongside some small tweaks to the automatic subscriber […]

Company details from Woocommerce now synced into Intercom

Summary: Our Woocommerce to Intercom syncing plugin (nicknamed eWI) now syncs both Company and Phone attributes into Intercom’s built-in fields too! One of the most popular requests we were getting from our eWI customers was for the ability sync across Company details from orders, so that they can take advantage of Intercom’s powerful ‘Companies’ CRM […]

Syncing multiple Woocommerce stores to one Intercom account

When we launched the Woocommerce to Intercom syncing plugin, we knew it would create value for the folks who run some amazing online stores. Some of our customers have told us that being able to sync across customer interactions, with meta-data, in real-time gave them what appeared to be magical mind-reading powers. Since then we’ve […]

Syncing 1000s of customers from Woocommerce into Intercom

This week we’ll be releasing the refactored version of our plugin to sync Woocommerce to Intercom, and with it a major upgrade to our Bulk Syncing engine. Back when we added Bulk Syncing, it was designed to run through all of a site’s customers and systematically group them into batches of 99, and then ping […]

Refactoring our Woocommerce to Intercom syncing plugin

We haven’t pushed out any major updates to the ektagon Woocommerce to Intercom (eWI) plugin for a few weeks and we wanted to quick explain why. The plugin has rapidly evolved from just syncing checkout information; to creating a live-sync of all customer data/events; to enabling the bulk-syncing of customer data into Intercom’s CRM-like system. […]

Syncing Guest checkouts from Woocommerce to Intercom

We released the Woocommerce to Intercom syncing plugin because we believe that woocommerce store owners want to give their customers an awesome experience with superb support and powerful automatated messages via Intercom. Over the last 12 months the eWI plugin has been used to sync registered customer’s data and events from woocommerce sites around the […]

Bulk Syncing customers from Woocommerce to Intercom

Today’s release of v0.4.0 of the ektagon Woocommerce to Intercom (eWI) plugin includes a security/privacy patch and 4 bug fixes and the long awaited and highly requested Bulk Sync functionality. Before adding the functionality to the setting’s page, we’ve snuck the action link onto the WordPress Plugin page (where you’d install the plugin from) so […]

eWI: Shifting from API Key to Personal Access Tokens

This week Intercom will stop allowing their customers to create API Keys for integrating with other systems. We’ve updated the Ektagon Woocommerce to Intercom plugin to allow for a seamless switch between API Keys and Personal Access Tokens (PATs). Why Access Tokens? Whilst the recommended route of integrating with Intercom is to create an OAuth […]

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