Refactoring our Woocommerce to Intercom syncing plugin

We haven’t pushed out any major updates to the ektagon Woocommerce to Intercom (eWI) plugin for a few weeks and we wanted to quick explain why. The plugin has rapidly evolved from just syncing checkout information; to creating a live-sync of all customer data/events; to enabling the bulk-syncing of customer data into Intercom’s CRM-like system. […]

Syncing Guest checkouts from Woocommerce to Intercom

We released the Woocommerce to Intercom syncing plugin because we believe that woocommerce store owners want to give their customers an awesome experience with superb support and powerful automatated messages via Intercom. Over the last 12 months the eWI plugin has been used to sync registered customer’s data and events from woocommerce sites around the […]

Bulk Syncing customers from Woocommerce to Intercom

Today’s release of v0.4.0 of the ektagon Woocommerce to Intercom (eWI) plugin includes a security/privacy patch and 4 bug fixes and the long awaited and highly requested Bulk Sync functionality. Before adding the functionality to the setting’s page, we’ve snuck the action link onto the WordPress Plugin page (where you’d install the plugin from) so […]

eWI: Shifting from API Key to Personal Access Tokens

This week Intercom will stop allowing their customers to create API Keys for integrating with other systems. We’ve updated the Ektagon Woocommerce to Intercom plugin to allow for a seamless switch between API Keys and Personal Access Tokens (PATs). Why Access Tokens? Whilst the recommended route of integrating with Intercom is to create an OAuth […]

Syncing Lifetime Spend and Number of Orders from Woocommerce to Intercom

With the release of Woocommerce 2.6.0 yesterday, we’re super happy to be releasing the next version of our Woocommerce to Intercom plugin too 🙂 In today’s release, we’ve added in the highly requested functionality to automatically sync across a customer’s Lifetime Spend (or LTV for you KPI aficionados) and total number of completed orders. Already […]

Automated Intercom messages for specific product customers on WooCommerce

We recently got asked if a certain use-case could be solved using our WooCommerce + Intercom plugin. We thought it could, but wanted to test it first. It could, but not as easily as we hoped, so we built in extra functionality to make it easier. So as from v0.1.1 here’s how you can create […]

eWI Update: v0.1 release notes

We’ve just uploaded the latest working version of our increasingly popular Woocommerce Intercom plugin. This release, v0.1.0 patches a number of bugs, and lays the foundation for a lot more customisations to the controlling of the plugin moving forward. added with this release:   ‘variation_title’ meta-data synced for all events generated via Woocommerce Subscriptions. You […]

eWI Update: Connect Woocommerce Subscriptions to Intercom too!

As we scream towards the public release of our Woocommerce + Intercom plugin, we thought we’d give you a quick update. Some of our beta testers wanted to be able to track Subscription information from the very popular Woocommerce Subscriptions plugin, and now they (and you) can. All of these actions trigger events in intercom […]

eWI Update: 17 Woocommerce Hooks now connected to Intercom

Over the last few weeks we’ve been testing the core functionality of our Woocommerce + Intercom plugin. As although there’s a lot of refactoring and polishing to do, we’ve begun letting early birds grab the plugin with a discount (see the bottom of this post for a discount coupon). The core functionality triggers Intercom Events […]

Event organisers, meet coverage

This morning, we’re super proud to announce a brand new ektagon service, One of the biggest problems with events is the fact that they are, by their very nature, time-sensitive… ie once they’re done, they done. This means that trying to figure out what happened at that demo-day, conference, hackathon or other fast-paced event […]

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